SERVICE IS A FAMILY THING.
Manufacturing decor paper somehow isn’t enough for us. We feel compelled to offer you more in the way of service, too. You’ll notice this the first time you speak to us, and when you talk to our sales force or technical personnel.
SERVICE TIMES THREE.
Though we belong to the Felix Schoeller Group, we’re still a true family-run company that attaches enormous importance to having satisfied customers. You, our customer, are our partner and we want to understand you and your needs, which is why we listen so closely when you speak. Besides our customers, our co-workers and vendors value our dedication, honesty and friendly demeanour. Regardless of order volume, all receive the same friendly and attentive treatment. Don’t expect to have the same company contact, expect at least three. And expect to get more from Technocell Dekor – always.
Our teams have little personnel turnover, so they’re nearly permanent and they consist of individuals from different departments, including administration, technical staff and sales. You’ll find each individual’s knowledge is not limited to the area in which he or she specialises. For instance, you’ll be surprised at the technical knowledge of our sales staff. Or by what our engineers tell you about efficiency and profitability.
It’s the only way to competently answer questions and resolve problems quickly. And it’s the only way we can be sure you receive the support you need in every project phase. For example, in determining and making modifications to how the paper runs in your production and how it performs in subsequent operations. These things require us to work in close cooperation with you. Gladly on your premises.